Contact us

We’d Love to Hear from You!

Whether you have a question about a personalized design, need help tracking your order, or just want to say hello, the team at Kinship Puzzles is here to help. Our studio is located in the heart of Munhall, Pennsylvania, and we take pride in every piece we craft for your family.

How Can We Help?

Email Us The best way to reach us is via email. We aim to respond to all inquiries within 24 hours (Monday–Friday).

  • Support: support@kinshippuzzles.com

  • Custom Requests: designs@kinshippuzzles.com

Our Studio Address While we are primarily an online store, our hearts and saws are at work here: Kinship Puzzles 1717 Martha St., Munhall, PA 15120 United States

Business Hours

  • Monday–Friday: 9:00 AM – 5:00 PM (EST)

  • Saturday–Sunday: Closed (Crafting & Family Time).

Frequently Asked Questions

Need to change a name on your order?

  • Please email us within 6 hours of purchase to ensure we catch it before the wood is cut!

Tracking your puzzle?

  • Check your shipping confirmation email for your USPS/UPS tracking number.

Special Request?
  • If you have a specific icon or layout in mind that you don’t see on our site, just message us—we love bringing unique ideas to life!