Returns & Refunds
At KinshipPuzzles, every piece is handcrafted specifically for you. Because our products are personalized, our return policy is as follows:
1. Custom & Personalized Orders (Final Sale)
Due to the personalized nature of our products, all custom-made puzzles are Final Sale.
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We do not accept returns or refunds for “change of mind” or customer errors.
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We only accept returns or replacements if the product is defective, damaged, or incorrect due to our error.
2. Damaged or Incorrect Items
If your item arrives damaged or there is a manufacturing error (e.g., the name does not match your submitted order), we will make it right.
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Reporting Window: Contact us within 48 hours of delivery.
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Evidence Required: Email
support@kinshippuzzles.comwith your Order Number, clear photos of the damaged item, and photos of the original packaging. -
Resolution: After review, we will send a free replacement at no additional cost.
3. Order Cancellations
To ensure fast delivery, production often begins shortly after an order is placed.
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Cancellation Window: You may request a cancellation within 6 hours of purchase.
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Once production has started (after 6 hours), orders cannot be changed, cancelled, or refunded.
4. Return Shipping & Fees
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Return Shipping Cost: For items that are damaged or incorrect due to our error, we will cover the shipping costs for the replacement.
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Restocking Fees: We do not charge restocking fees for defective or damaged items.
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Return Method: Since most issues are resolved via a free replacement, a physical return of the damaged item may not be required unless requested by our team.
5. Mistakes in Customer-Provided Information
KinshipPuzzles is not responsible for errors resulting from incorrect or misspelled information provided by the customer. Please double-check the following before checkout:
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Names and Children’s names.
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Text inside the heart or any custom text.
6. Refund Processing Time
In cases where a refund is approved (e.g., order cancelled within the 6-hour window):
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Refunds will be processed back to your original payment method.
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Please allow 5–7 business days for the refund to appear on your statement, depending on your bank’s processing time.